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Privacy Policy

Last updated: 15 May 2026

1. Who We Are

This policy explains how Denis Breen & Co Limited, trading as ProfitPal, Company Number 499506, collects and uses personal data in connection with the R&D-Pal website, contact forms, and invite-only client workspace.

Our registered office is No. 1 Maritana Gate, Canada Street, Waterford, Ireland. Our Dublin office is 24 Main St, Blackrock, Dublin, Ireland.

2. What This Policy Covers

This policy covers personal data we receive when you:

  • visit the R&D-Pal website;
  • contact us by form, email, or phone;
  • are invited into an R&D-Pal workspace as part of a client engagement; or
  • share information with us in connection with R&D tax credit advisory work.

3. Personal Data We May Collect

Depending on how you interact with us, we may collect:

  • identity and contact details such as your name, work email address, phone number, employer, and job title;
  • communications data such as enquiry messages, meeting notes, and correspondence with our team;
  • workspace data such as project information, uploaded documents, claim-related working materials, and account activity;
  • technical data such as IP address, browser information, device information, and basic security or session logs; and
  • marketing preferences if you ask to receive updates from us.

4. How We Use Personal Data

We use personal data to:

  • respond to enquiries and communicate with prospective and existing clients;
  • set up and manage access to the R&D-Pal workspace;
  • deliver R&D tax credit advisory services and related support;
  • review, organise, and prepare working materials submitted through the workspace;
  • maintain the security, performance, and reliability of the website and workspace;
  • keep appropriate internal records; and
  • send marketing updates where you have asked to receive them.

5. Legal Bases

We rely on one or more of the following legal bases under GDPR:

  • contract, where processing is needed to provide requested services or manage a client relationship;
  • legitimate interests, such as running the website and workspace, responding to enquiries, keeping systems secure, and improving how we deliver our services;
  • legal obligation, where we need to retain records or share information to comply with applicable law or regulation; and
  • consent, where this is the appropriate basis, including for optional marketing communications.

6. Sharing Personal Data

We do not sell personal data. We may share it where necessary with:

  • members of the ProfitPal team and authorised client contacts involved in the relevant engagement;
  • technology and infrastructure providers who support email, hosting, security, document handling, or workspace functionality;
  • specialist service providers, including AI-assisted tooling, where used to support the delivery of the service;
  • professional advisers such as lawyers, auditors, or insurers; and
  • courts, regulators, Revenue, law enforcement, or other authorities where required or appropriate by law.

7. International Transfers

Some service providers we use may process data outside the European Economic Area. Where that happens, we use appropriate safeguards, such as contractual protections approved for international transfers, or rely on another lawful transfer mechanism available under data protection law.

8. Retention

We keep personal data only for as long as reasonably necessary for the relevant purpose, including to manage client engagements, maintain records, resolve queries, and meet legal, tax, regulatory, or professional obligations.

In practice, engagement and claim-related records may need to be kept for a number of years after work ends. Marketing records are kept until you unsubscribe or ask us to stop.

9. Security

We use reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, or disclosure. No system can be guaranteed completely secure, but we take data protection and access control seriously.

10. Your Rights

Depending on the circumstances, you may have the right to request access to your personal data, rectification, erasure, restriction, objection, or data portability, and to withdraw consent where consent is the basis relied on.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

11. Cookies and Similar Technologies

The R&D-Pal site and workspace may use essential cookies or similar technologies needed for security, session handling, and core site functionality. If we introduce non-essential cookies in future, we will update this policy and any related notices as appropriate.

12. Complaints

If you have a concern about how we handle personal data, please contact us first. You also have the right to make a complaint to the Irish Data Protection Commission at www.dataprotection.ie.

13. Contact

For privacy questions or rights requests, contact:

  • Email: [email protected]
  • Post: Denis Breen & Co Limited, No. 1 Maritana Gate, Canada Street, Waterford, Ireland
  • Phone: (01) 524 2918 or (051) 876 366